Irony or burocrocy?

At my work place, we struggle to get Housekeeping into our training rooms to clean. I've been working in the same training rooms for a year and have never had the benefit of a clean room.

We've heard it all: We don't have a key, so can't clean. We don't want to be accused of a stealing a computer. We only clean the Pharmacy, so can't help you. Excuse, excuse, excuse.

Our manager, who is terrific at getting people to do the right thing, placed a work order to get the training rooms cleaned. Never happened.

A co-trainer broke down and called the Housekeeping team this morning and demanded someone come to the training room and clean it.

... so, someone came to the training room.

She called her manager, who called her manager, who promised to get someone out to clean the training rooms.

So, long story short, someone from Housekeeping came out. She has yet to clean anything, but managed to leave a wadded paper towel on our counter for one of us to throw away.

...hmmmm.

Irony, bureaucracy, or both?